Good software requires industry knowledge
A high-level process map does not reveal enough about how the work actually happens. Designing useful software means learning the operation closely enough to understand details that usually remain with experienced people.
Order intake depends on customer and product knowledge
Distribution & wholesale
An order received through WhatsApp still has to be understood in the context of products, units, substitutions, customer terms and what the business can fulfil.
Engineering software needs to understand the design
Construction & engineering
Producing a useful drawing requires more than automating CAD. The system needs to understand the requirements, calculations, component relationships and practical constraints behind it.
The process depends on what is being made
Industrial manufacturing
A routing only makes sense when the part, its required operations and the capabilities of each work centre are understood together.
The normal process is rarely where work builds up
Back-office operations
Most teams know how the straightforward case should move. Missing information, conflicting records and unusual approvals consume the time.