Agents & software
How agents, interfaces and custom software reshape the systems people work through.
Articles
3 articles
Agents & software
Stop Forcing AI Agents Into Human-Shaped Software
AI agents won't transform your business just because they can log into your existing apps. The software itself has to change.
Agents & software
Your E-Commerce Site Was Built for Humans. AI Agents Won't Shop That Way.
Shopping agents will ignore your banners and browse by specification. Product data will matter more than persuasion.
Agents & software
Most Custom Software Fails Because It Obeys Too Well
Digitising a broken process does not fix it. It makes the workaround faster, firmer and harder to question.